Shipping policy

Shipping Policy

Thank you for visiting and shopping at Solobridal. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 4-6 weeks. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
International Shipping 5 business days Free

Delivery delays can occasionally occur during Chinese holiday periods.

Solobridal ships to addresses all over the world.

Shipment confirmation & Order tracking

Please email us once your order has shipped if you would like your tracking number(s). The tracking number will be available within 24 hours.

Customs, Duties and Taxes

Solobridal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Solobridal is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Refund Policy provides detailed information about options and procedures for returning or exchanging your order.