Help Center

All of our products are Haute couture meaning each product is constructed by hand from start to finish. We source the best high-quality materials, all dresses are specifically tailored for customers’ individual body measurements and specific design demands.Our mission is to give everyone access to products that would usually be very expensive and not accessible to most people.

All dresses are custom made to your measurements. A measurement guide and form will be sent to your email address once you have paid for your order.  Select the size and colour of the dress you want to order, add the item in the cart and click the "checkout" button.Alternatively, you can email us at solobridal@hotmail.com if you would like to discuss a design of your own. 

All of our dresses are made to order. It takes anywhere from 4 to 6 weeks to ship wedding dresses. Production times do not include ship time. Shipping can take 3-10 business days subject to the shipping method.We suggest customers order at least 3 - 4 month earlier and customers will have plenty of time to alter the dresses just in case.

If requested, we will send you photos of your completed order before we send it out by courier.  Changes can be requested before we send out your order.

Yes, we ship worldwide with FREE Shipping fee. 

You can choose your currency in the top left corner.  All our orders are being processed in US Dollar currency. If your payment is card based on another currency, your order total will be calculated per the daily exchange rate of the date your card issuer.

We accept VISA, Mastercard, AMEX, and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, remittance transfer, or cash on delivery.

Due to the massive number of orders, we receive daily and the fact we ship worldwide, delivery usually takes between 5-10 days (Chinese Holidays and busy seasons may delay your order). Once we have sent your order, we'll send you your tracking code via email.Dresses usually take between 4-6 weeks from order to delivery.

Once your order is shipped, we will send you your tracking code as soon as we have it.Please allow the courier 2-5 business days before the status of your order reflects the site.

Shipment may be delayed for some reasons such us due to bad weather, long Holidays, customs, a huge number of deliveries, and backlogs. If it takes more than 2 weeks since the package was shipped, please contact us.

If you have not yet received your order within 2 weeks, please contact us immediately by email at solobridal@hotmail.com. Please note that we are not held liable for any incorrect shipping address and phone numbers. 

To change your order, please email us immediately (not more than 48 hours) after ordering. In case your order is already being made, we may be able to make certain changes to the design. Additional fees may be chargeable. It is important to us asap at solobridal@hotmail.com.

Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also required you to add a telephone or mobile number along with shipping address, so the courier can easily contact you.

If you wish to change your shipping address, please contact us asap so we can check your order's status in our database. Please note that we can’t change your shipping address once your order is already shipped out.

All of the items displayed on our site are tax-free in US Dollars. Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us and kindly give us a brief description together with the damaged product photos.

or returns and refunds, please check our refund policy on this page: Returns Policy