Help Center

Help Center

Frequently Asked Questions

Can I purchase a custom made dress?

How to place an order?

When should I order my dress?

Can I see my order before it is shipped?

Do you ship worldwide?

Should I use my country's currency or the store currency?

What are you payments methods?

How many days will my order take to deliver to me?

How do I track my parcel?

My parcel is not moving or updating

I haven't received my order yet

Can I change my order?

Can I add a non-English shipping address?

Can I change my shipping address after placing an order?

Will I be charged with customs and taxes?

What should I do when I receive a damaged product?

How do I return an Item/s?