FAQs

All of our products are Haute couture meaning each product is constructed by hand from start to finish. We source the best high-quality materials, all dresses are specifically tailored for customers’ individual body measurements and specific design demands.

Our mission is to give everyone access to products that would usually be very expensive and not accessible to most people.

HOW TO PLACE AN ORDER?

All Dresses are custom made to your measurements. A measurement guide and form will be sent to your email address once you have paid for your order.  Select the size and colour of the dress you want to order, add the item in the cart and click the "checkout" button.

WHEN SHOULD I ORDER MY DRESS?

All of our dresses are made to order. It takes anywhere from 4 to 6 weeks to ship wedding dresses. Production times do not include ship time. Shipping can take 3-10 business days subject to the shipping method.

We suggest customers order at least 3 - 4 month earlier and customers will have plenty of time to alter the dresses just in case.

CAN I SEE MY ORDER BEFORE ITS SHIPPED?

If requested, we will send you photos of your completed order before we send it out by courier.  Changes can be requested before we send out your order.

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide with FREE Shipping fee. 

SHOULD I USE MY COUNTRY’S CURRENCY OR THE STORE CURRENCY?

You can choose your currency in the top left corner.  All our orders are being processed in US Dollar currency. If your payment is card based on another currency, your order total will be calculated per the daily exchange rate of the date your card issuer.

WHAT ARE YOUR PAYMENT METHODS?

We accept VISA, Mastercard, AMEX, and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, remittance transfer, or cash on delivery.

HOW MANY DAYS WILL MY ORDER DELIVER TO ME?

Due to the massive number of orders, we receive daily and the fact we ship worldwide, delivery usually takes between 5-10 days (Chinese Holidays and busy seasons may delay your order). Once we have sent your order, we'll send you your tracking code via email.

HOW DO I TRACK MY PARCEL?

Once your order is shipped, we will immediately send you an update through your email with a tracking code.

WHY CAN’T I TRACK MY PARCEL?

Please allow the courier 2-5 business days before the status of your order reflects the site.

MY PARCEL IS NOT MOVING OR UPDATING

Shipment may be delayed for some reasons such us due to bad weather, long Holidays, customs, a huge number of deliveries, and backlogs. If it takes more than 2 weeks since the package was shipped, please contact us.

I HAVEN'T RECEIVED MY ORDER YET

If you have not yet received your order within 2 weeks, please contact us immediately. You may also contact your local post office if your parcel has arrived.  Please note that we are not held liable for any incorrect shipping address and phone numbers. 

CAN I CHANGE MY ORDER?

To change your order, please email us immediately (not more than 48 hours). In case your order is already being made, we may be able to make certain changes to the design. Additional fees may be chargeable. It is important to contact us asap.

CAN I ADD A NON-ENGLISH SHIPPING ADDRESS?

Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also required you to add a telephone or mobile number along with shipping address, so the courier can easily contact you.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If you wish to change your shipping address, please contact us asap so we can check your order's status in our database. Please note that we can’t change your shipping address once your order is already shipped out.

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

All of the items displayed on our site are tax-free in US Dollars. Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office. 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

WHAT SHOULD I DO WHEN I RECEIVE A DAMAGED PRODUCT?

Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us and kindly give us a brief description together with the damaged product photos.

HOW TO RETURN AN ITEM/S?

For returns and refunds, please check our refund policy on this page: Returns Policy